Topgolf Payroll Services - Brooklyn Center, MN
posted 5 months ago
As a Hospitality Manager for Golf Services at Topgolf, you will play a pivotal role in overseeing the golf services team and ensuring an exceptional experience for our guests. Your primary responsibilities will include supervising and leading the team, which encompasses training new staff and creating schedules that optimize service delivery. You will manage reservations and venue operations, ensuring that all guest inquiries are handled promptly and professionally. Maintaining the cleanliness, organization, and maintenance of retail areas will also be a key part of your role, as it directly impacts guest satisfaction and overall venue presentation. In addition to daily operations, you will be responsible for executing events, tournaments, and promotions that enhance the guest experience. This includes collaborating with other departments to ensure seamless execution and high-quality service. Upholding operating procedures and service standards is crucial, particularly in relation to guest satisfaction and safety. You will also be tasked with resolving any guest concerns swiftly to maintain a high level of customer satisfaction, ensuring that every guest leaves with a positive impression of Topgolf. Your leadership will be essential in fostering a welcoming environment, where exceptional customer service is the norm. You will be expected to motivate and guide your team, ensuring they have the tools and support needed to succeed in their roles. This position requires a proactive approach to problem-solving and a commitment to continuous improvement in service delivery.