Hospitality Manager - Golf Services

TopGolf - Doral, FL

Full-time

Doral, FL

Performing Arts, Spectator Sports, and Related Industries

About the position

The Golf Services Manager at Topgolf is responsible for overseeing the golf services team, ensuring that all operations run smoothly and efficiently. This role involves supervising and leading the team, which includes training new staff members and creating schedules to ensure adequate coverage during peak times. The manager will also be tasked with managing reservations and venue operations, addressing guest inquiries, and ensuring that all retail areas are clean, well-maintained, and organized. In addition to daily operations, the Golf Services Manager will execute various events, tournaments, and promotions aimed at enhancing the overall guest experience. This includes upholding operating procedures and maintaining high service and safety standards, with a strong focus on guest satisfaction. The manager will be expected to resolve any guest concerns promptly, ensuring that customer satisfaction remains a top priority. This position requires a proactive approach to leadership and management, as well as a commitment to creating a welcoming environment for all guests. The Golf Services Manager will play a crucial role in fostering a positive team culture and ensuring that all staff members are motivated and equipped to provide exceptional service.

Responsibilities

• Supervise and lead the golf services team, including training and scheduling.
• Manage reservations, venue operations, and guest inquiries.
• Ensure the cleanliness, maintenance, and organization of retail areas.
• Execute events, tournaments, and promotions to enhance guest experiences.
• Uphold operating procedures and service and safety standards, especially guest satisfaction.
• Resolve guest concerns promptly to maintain a high level of customer satisfaction.

Requirements

• Prior experience in golf course management or related hospitality roles.
• Strong leadership and team management skills to guide and motivate staff.
• Exceptional customer service and communication abilities to create a welcoming environment.
• Proficiency in reservation software and basic computer skills.