Hospitality Manager-Nobu Hotel (Caesars Palace LV)

Caesars Entertainment - Las Vegas, NV

Full-time - Mid Level

Las Vegas, NV

Accommodation

About the position

The Hospitality Manager at Nobu Hotel (Caesars Palace LV) is responsible for leading the hotel operations team to deliver exceptional guest experiences while managing day-to-day operations and long-term goals. This role requires a strong understanding of hotel division operations and emphasizes a hands-on approach, ensuring high standards of service and cleanliness throughout the hotel. The manager will actively engage with guests and staff, fostering a dynamic team environment and addressing feedback to enhance operations.

Responsibilities

• Own all aspects of a guest's experience from beginning to end, ensuring accurate reservation details and a seamless departure.
• Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices and drive revenue.
• Provide ongoing frontline sales support to front desk agents to drive upsell revenue.
• Prioritize and make data-driven decisions to ensure the team is working towards the right goals.
• Manage the departmental sequence of service and safety protocols while cleaning guest rooms and public areas.
• Lead a dynamic team to consistently deliver outstanding service and cleanliness across all areas.
• Establish and maintain standards for guest room experiences during their visits.
• Demonstrate urgency in maintaining cleanliness and organization in guest rooms and public spaces.
• Observe and report on the conditions of physical facilities and equipment in the hotel.
• Collaborate with other divisions and vendors to establish cleaning and maintenance programs.
• Utilize analytics to monitor inventory yield and optimize revenue across various channels.
• Research guest and industry trends to maximize revenue potential.
• Monitor daily room inventory and ensure appropriate planning for arrivals and departures.
• Participate in monitoring financials and marketing strategies for profitability.
• Create a work environment that promotes teamwork, feedback, and employee satisfaction.
• Inform senior management of situations requiring attention.
• Complete payroll functions and manage employee records.

Requirements

• Bachelor's degree in Hotel Management, Business Administration, or related field or equivalent experience.
• At least 5 years of experience in upscale, lifestyle, or luxury properties.
• At least 2 years of direct management experience in recruiting and developing talent.
• Excellent customer service and strategic analytical skills.
• Proven track record of leading initiatives and achieving goals in a team environment.
• Ability to lead and mentor a team effectively.
• Strong interpersonal skills to partner with business contacts.
• Professional appearance and demeanor.
• Ability to work varied shifts, including weekends and holidays.
• High school diploma or equivalent.
• Effective communication skills in English, both written and oral.

Nice-to-haves

• Previous experience with property management systems such as Opera, Infor, REX, or LMS.
• Experience in communicating and presenting information to corporate and property leadership.

Benefits

• Health insurance
• Paid holidays
• Flexible scheduling
• Professional development opportunities
• Employee discounts