Hospitality Manager Patient Experience

HCA Healthcare - Richmond, VA

Part-time,Full-time - Mid Level

Richmond, VA

Hospitals

About the position

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Hospitality Manager Patient Experience opening with Johnston-Willis Hospital today and find out what it truly means to be a part of the HCA Healthcare team. We are seeking a Hospitality Manager Patient Experience for our team to ensure that we continue to provide all patients with high quality, efficient care. This role is crucial in maintaining the daily operations of the Patient Services, ensuring that patient and employee safety and HACCP guidelines are upheld. As a leader in Food and Nutrition Services, you will collaborate with the interdisciplinary healthcare team to manage the overall operation of the patient tray delivery system. You will also coordinate and implement performance improvement and quality control programs for Food and Nutrition Services, ensuring that our standards are met and exceeded. In this position, you will be responsible for interviewing, hiring, training, coaching, and counseling staff in accordance with hospital HR policies. You will oversee the Patient Computer system, acting as the on-site administrator and liaison with the IT&S department. Your accountability will extend to promoting consistent, positive patient interactions that advance the agenda of unparalleled patient service. Additionally, you will provide educational support for staff, ensuring that necessary certifications are maintained. This includes coordinating and performing a variety of staff development functions, such as conducting needs assessments, developing goals and objectives, implementing methods, and evaluating measures for educational activities. We want you to apply if you are passionate about patient care and are looking to be part of an amazing team that supports each other.

Responsibilities

• Responsible for the daily operations of the Patient Services to ensure patient and employee safety and HACCP guidelines are maintained.
• Collaborates as a Food and Nutrition Services Leader of the interdisciplinary healthcare team.
• Responsible for overall operation and management of the patient tray delivery system.
• Coordinates and implements performance improvement and quality control programs for Food and Nutrition Services.
• Responsible for interviewing, hiring, training, coaching and counseling of staff in accordance with hospital HR policies.
• Oversees Patient Computer system, is on-site administrator and liaison with IT&S department.
• Assumes accountability for promoting consistent, positive patient interactions that advance the agenda of unparalleled patient service.
• Provides education support for staff, ensures necessary certifications are maintained.
• Coordinates and/or performs a variety of staff development functions including needs assessment, development of goals and objectives, implementation methods, evaluation measures and instruction of education activities.

Requirements

• Bachelor's degree in Hospitality Management or related field.
• Minimum of three years of supervisory/management experience in a healthcare setting.
• Food Handlers Permit.
• Registered Food Service Manager (RFSM) certification.

Benefits

• Employee stock purchase plan
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Adoption assistance
• Family leave
• Vision insurance
• 401(k) matching
• Pet insurance