Hospitality Manager Patient Services

HCA Healthcare - Richmond, VA

Full-time - Mid Level

Richmond, VA

Hospitals

About the position

The Manager of Food and Nutrition at Johnston-Willis Hospital is responsible for overseeing the daily operations of Patient Services, ensuring compliance with safety and HACCP guidelines. This role involves collaboration with the interdisciplinary healthcare team to manage the patient tray delivery system, implement quality control programs, and provide staff training and development. The position emphasizes the importance of patient care and aims to promote positive interactions within the hospital environment.

Responsibilities

• Ensure daily operations of Patient Services meet safety and HACCP guidelines.
• Collaborate with the interdisciplinary healthcare team as a Food and Nutrition Services Leader.
• Manage the patient tray delivery system operations.
• Coordinate and implement performance improvement and quality control programs for Food and Nutrition Services.
• Interview, hire, train, coach, and counsel staff in accordance with hospital HR policies.
• Oversee the Patient Computer system and act as the liaison with the IT&S department.
• Promote consistent, positive patient interactions to enhance patient service.
• Provide educational support for staff and ensure necessary certifications are maintained.
• Conduct staff development functions including needs assessments and training activities.

Requirements

• Food Handlers Permit
• Registered Food Service Manager (RFSM)
• Bachelor's Degree
• Minimum of three years of supervisory/management experience in a healthcare setting.

Benefits

• 401(k) matching
• Adoption assistance
• Dental insurance
• Disability insurance
• Employee stock purchase plan
• Family leave
• Flexible spending account
• Comprehensive medical coverage
• Free telemedicine services
• Free AirMed medical transportation
• Additional options for dental and vision benefits
• Life and disability coverage
• Supplemental health protection plans
• Auto and home insurance
• Identity theft protection
• Legal counseling
• Long-term care coverage
• Moving assistance
• Pet insurance
• Free counseling services
• Consumer discounts
• Education assistance
• Colleague recognition program
• Time Away From Work Program
• Employee Health Assistance Fund