Hospitality Manager - Phoenix, AZ

$46,800 - $46,800/Yr

LAZ Parking - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

Personal and Laundry Services

About the position

The Hospitality Manager at Courtyard Marriott in Phoenix, AZ is responsible for overseeing the financial, operational, safety, and service success of the hotel. This role involves managing a team, ensuring customer satisfaction, and driving revenue while maintaining safety standards. The position requires active participation in team development, client relationship management, and adherence to operational protocols.

Responsibilities

• Responsible for the financial, operational, safety, and service success at the hotel.
• Manage, plan, schedule, train, and direct the activities of Assistant Hospitality Managers, Supervisors, Shift Leads, and frontline staff.
• Maximize revenue, control expenses, and ensure customer satisfaction by maintaining high safety and service standards.
• Attend daily stand-up meetings and ensure internal meetings are held each shift.
• Assist in the management and development of the hotel team to achieve goals and initiatives.
• Identify high-potential employees for growth opportunities within the organization.
• Participate in the recruiting and onboarding process for new employees.
• Implement safety initiatives and address safety concerns promptly.
• Drive service results by monitoring LAZ Service Shopper Reports and internal service metrics.
• Cultivate client relationships and ensure business retention.
• Implement projects and initiatives arising from hotel operations.
• Ensure compliance with contractual agreements between LAZ Parking and clients.
• Manage claims and safety training, prevention initiatives, and claims processing.
• Ensure financial success through audit compliance and adherence to budget.
• Process payroll and ensure timely sign-off on hours worked.
• Enter LHIST data daily and accurately.
• Prepare budgets and conduct monthly profit/loss reviews for assigned hotels.
• Monitor and analyze market rate structures.

Requirements

• Bachelor's Degree or equivalent work experience desired.
• 1-3+ years of Parking Management experience.
• Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc.) is preferred.
• Valid driver's license required.
• Experience in a fast-paced environment with high customer expectations.
• Knowledge of Excel, Word, PowerPoint, and General Microsoft Office Applications.

Nice-to-haves

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Capable of handling employee conflict and mediating conflict resolution.
• Strong customer service skills and abilities.
• Ability to mitigate challenges with a positive attitude.
• Excellent team-building and interpersonal skills.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Benefits

• $500 sign-on bonus after 90 days
• $250 referral bonus