Hospitality Manager - Pittsburgh, PA

$65,000 - $70,000/Yr

LAZ Parking - Pittsburgh, PA

Full-time - Mid Level

Pittsburgh, PA

Personal and Laundry Services

About the position

The Hospitality Manager at LAZ Parking is responsible for overseeing the financial, operational, safety, and service success at assigned hotels. This role involves managing a team, ensuring high levels of customer satisfaction, and maintaining safety standards while driving revenue and controlling expenses. The position emphasizes the importance of training, development, and relationship-building within the hospitality sector.

Responsibilities

• Responsible for the financial, operational, safety, and service success at their hotel(s).
• Manage, plan, schedule, train, and direct the activities of Assistant Hospitality Managers, Supervisors, Shift Leads, and frontline staff.
• Ensure increased revenue, controlled expenses, and customer satisfaction by maintaining high safety and service standards.
• Attend daily stand-up meetings and resume meetings scheduled by clients or managed through team members.
• Assist with the management and development of the hotel team to achieve goals and initiatives.
• Identify high-potential employees to support organizational growth.
• Participate in the recruiting and onboarding process for prospective employees.
• Ensure safety initiatives are rolled out to new and existing employees and address safety concerns promptly.
• Drive service results by monitoring LAZ Service Shopper Reports and hotel internal service metrics.
• Cultivate client relationships and ensure business retention.
• Implement projects, programs, and initiatives related to assigned hotels.
• Understand and deliver all contractual requirements between LAZ Parking and clients.
• Responsible for claims and safety-related training and claims processing.
• Ensure overall financial success, audit compliance, and adherence to budget and revenue enhancements.
• Prepare daily, weekly, monthly, and annual financial and operational reports.
• Monitor and analyze market rate structures.

Requirements

• Bachelor's Degree or equivalent work experience desired.
• 1+ years Management experience.
• Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc.) is preferred.
• Valid driver's license required.
• Experience in a fast-paced environment with high customer expectations.
• Knowledge of Excel, Word, PowerPoint, and General Microsoft Office Applications.

Nice-to-haves

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Capable of handling employee conflict and mediating conflict resolution.
• Strong customer service skills and abilities.
• Ability to mitigate and lead others to overcome challenges.
• Excellent team-building and interpersonal skills.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Benefits

• Competitive salary range of $65,000 - $70,000 per year.
• Opportunities for career development and training within the hospitality sector.