Hospitality Manager - Quick Serve

Sodexo - Raleigh, NC

Full-time - Mid Level

Raleigh, NC

Food Services and Drinking Places

About the position

The Concession Manager at the Raleigh Convention Center is responsible for overseeing all aspects of Quick Serve operations, including food courts, stands, carts, and upscale catering. This role focuses on maximizing sales revenue, ensuring exceptional guest experiences, and leading a diverse team to achieve operational excellence in event hospitality.

Responsibilities

• Maximize Quick Serve revenue and operational excellence through effective systems and policies.
• Provide leadership and direction to Quick Serve Supervisors, Leads, and front-line staff.
• Ensure adherence to policies and procedures for processing customer transactions.
• Contribute to making Sodexo Live! the #1 in Event Hospitality and the #1 Employer of Choice through personal commitment and leading by example.

Requirements

• Bachelor's degree or appropriate combination of education and experience.
• Minimum of 2 years of leadership experience in a diverse food and beverage environment.
• Experience in venue catering/concessions and multi-site management is preferred.
• Strong knowledge of food safety, sanitation, and workplace safety standards.
• Demonstrated financial acumen with P&L accountability or contract-managed service experience.
• Proficiency in Microsoft Office programs.
• Ability to work effectively with all levels of staff and management.

Nice-to-haves

• Experience in managing large staff in a fast-paced environment.
• Strong communication skills, both oral and written.
• Self-starter with the ability to work independently on multiple tasks.

Benefits

• Equal opportunity employer with consideration for all qualified applicants.