Hospitality Manager - Support

TopGolf - Glendale, AZ

Full-time - Mid Level

Glendale, AZ

Amusement, Gambling, and Recreation Industries

About the position

The position involves leading and managing a team of hospitality staff, ensuring high-quality service and guest satisfaction. The role requires the development and implementation of operational strategies to enhance the guest experience, as well as monitoring inventory levels and collaborating with other departments for events and promotions. The manager will handle guest inquiries and concerns, enforce company policies, manage budgets, and stay updated with industry trends to continuously improve service offerings. Efficient scheduling of staff based on venue needs is also a key responsibility.

Responsibilities

• Lead and manage a team of hospitality staff, providing guidance, training, and performance evaluations.
• Develop and implement operational strategies to enhance the guest experience and overall service quality.
• Monitor and maintain appropriate inventory levels for supplies and equipment.
• Collaborate with other departments to coordinate events, promotions, and special activities.
• Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
• Implement and enforce company policies and procedures to uphold service standards.
• Manage budgets and financial aspects related to hospitality operations.
• Stay current with industry trends and best practices to continuously improve service offerings.
• Efficient scheduling of staff based on venue needs.

Requirements

• Prior experience in hospitality management or a related role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and adapt to changing demands.
• Proficiency in hospitality management software and Microsoft Office.
• Knowledge of industry regulations and safety standards.
• Financial acumen and budget management experience.