Callaway - Durham, NC

posted about 2 months ago

Full-time - Mid Level
Durham, NC
1,001-5,000 employees
Miscellaneous Manufacturing

About the position

The Hospitality Manager at Topgolf Callaway Brands is responsible for leading and managing a team of hospitality staff to enhance the guest experience and service quality. This role involves developing operational strategies, managing budgets, and ensuring compliance with company policies and industry standards.

Responsibilities

  • Lead and manage a team of hospitality staff, providing guidance, training, and performance evaluations.
  • Develop and implement operational strategies to enhance the guest experience and overall service quality.
  • Monitor and maintain appropriate inventory levels for supplies and equipment.
  • Collaborate with other departments to coordinate events, promotions, and special activities.
  • Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
  • Implement and enforce company policies and procedures to uphold service standards.
  • Manage budgets and financial aspects related to hospitality operations.
  • Stay current with industry trends and best practices to continuously improve service offerings.
  • Efficient scheduling of staff based on venue needs.

Requirements

  • Prior experience in hospitality management or a related role.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work in a fast-paced environment and adapt to changing demands.
  • Proficiency in hospitality management software and Microsoft Office.
  • Knowledge of industry regulations and safety standards.
  • Financial acumen and budget management experience.
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