Hospitality Manager - Support

Topgolf Payroll Services - Glendale, CA

Full-time - Mid Level

Glendale, CA

Amusement, Gambling, and Recreation Industries

About the position

The Hospitality Manager - Support is responsible for leading and managing a team of hospitality staff to enhance the guest experience and service quality at Topgolf. This role involves developing operational strategies, managing budgets, and ensuring compliance with company policies while fostering a positive work environment.

Responsibilities

• Lead and manage a team of hospitality staff, providing guidance, training, and performance evaluations.
• Develop and implement operational strategies to enhance the guest experience and overall service quality.
• Monitor and maintain appropriate inventory levels for supplies and equipment.
• Collaborate with other departments to coordinate events, promotions, and special activities.
• Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
• Implement and enforce company policies and procedures to uphold service standards.
• Manage budgets and financial aspects related to hospitality operations.
• Stay current with industry trends and best practices to continuously improve service offerings.
• Efficient scheduling of staff based on venue needs.

Requirements

• Prior experience in hospitality management or a related role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and adapt to changing demands.
• Proficiency in hospitality management software and Microsoft Office.
• Knowledge of industry regulations and safety standards.
• Financial acumen and budget management experience.

Benefits

• Free Mental Health Benefits for everyone.