Hospitality Manager

Laz Parking Midwest - Grove City, OH

Full-time - Mid Level

Grove City, OH

About the position

The Hospitality Manager at LAZ Parking is responsible for overseeing the financial, operational, safety, and service success at assigned hotels. This role involves managing a team, ensuring customer satisfaction, and maximizing revenue while controlling expenses. The position is integral to the growth and operational excellence of the Hospitality team, which focuses on building strong relationships with hotel partners through effective training and development.

Responsibilities

• Responsible for the financial, operational, safety, and service success at their hotel(s).
• Managing, planning, scheduling, training, and directing the activities of Assistant Hospitality Managers, Supervisors, Shift Leads, and frontline staff.
• Ensure that increased revenue, controlled expenses, and customer satisfaction are maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.
• Additional duties as assigned.

Requirements

• Bachelor's Degree or equivalent work experience desired.
• 1+ years Management experience.
• Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc.) is preferred.
• Valid driver's license required.
• Previous experience working in fast-paced environment with high customer expectations.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Nice-to-haves

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Capable of handling employee conflict, following grievance procedures, mediating and conflict resolution.
• Strong customer service skills and abilities.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Excellent teambuilding and interpersonal skills.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.