HOSPITALITY MANAGER

Penn Entertainment - Baton Rouge, LA

Full-time - Mid Level

Baton Rouge, LA

Performing Arts, Spectator Sports, and Related Industries

About the position

As a Hospitality Manager at L'Auberge Casino Hotel Baton Rouge, you will be responsible for creating an exciting environment for both guests and employees. This role involves supervising various hotel operations, including the Front Desk, Limousine and Valet services, Coffee Shop, and Retail personnel, ensuring high-quality guest service and adherence to safety standards. You will also play a key role in training and mentoring staff, addressing guest complaints, and maintaining operational efficiency.

Responsibilities

• Deliver internal and external guest service to the standard of Penn Entertainment.
• Create an atmosphere that drives guests to choose L'Auberge Baton Rouge as their casino/hotel of choice.
• Train, motivate, evaluate, supervise, and assist in hiring staff.
• Supervise and direct the guest check-in and check-out process.
• Ensure the needs of guests are being met according to established standards.
• Attend to guest complaints and requests as necessary.
• Oversee the daily activities of the Valet department and Bell Desk.
• Coordinate with PBX, Reservations, and Housekeeping to ensure guest satisfaction.
• Monitor equipment operations and request maintenance as necessary.
• Prepare supply orders to maintain adequate stock levels.

Requirements

• Minimum of 4 years of customer service experience.
• Minimum of 2 years of management experience.
• Demonstrated knowledge of hotel/resort, food & beverage, and/or casino operations.
• Proficiency in hospitality management systems and Microsoft Office suite.
• Strong leadership and organizational skills.

Nice-to-haves

• Knowledge of hospitality industry trends and best practices.
• Ability to multitask and work under pressure in a fast-paced environment.

Benefits

• 401(k) benefits from day one