Hospitality Manager

$49,920 - $52,000/Yr

Bi-Rite Management Services - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Food and Beverage Retailers

About the position

The Hospitality Manager at Bi-Rite Management Services, LLC plays a crucial role in creating an inspiring experience for guests while ensuring the smooth operation of the business. This position is responsible for delivering outstanding hospitality by meeting and exceeding guests' expectations and providing excellent internal service to the team. The Hospitality Manager will assist the General Manager (GM) in achieving store goals, maintaining product quality and consistency, controlling inventory levels, and ensuring the safe handling of products and equipment. This role is integral to the cohesive Bi-Rite team, which is committed to the company's mission, vision, and community values. In this position, the Hospitality Manager will oversee day-to-day operations, set shift goals, manage staff call-outs, and authorize breaks. They will also be responsible for the overall appearance of the store, ensuring that it meets the high standards expected by guests. This includes monitoring the store environment, including music volume and content, to enhance guest satisfaction. The Hospitality Manager will open and close the store, ensuring accurate cash handling and reconciliation, and will be involved in staff engagement, growth, and retention through performance monitoring and coaching. The role requires a commitment to Bi-Rite's mission of Creating Community Through Food® and its core values of leading with love, pursuing with passion, and acting with integrity. The Hospitality Manager must demonstrate a genuine interest in learning about and sharing good food, as well as the ability to deliver exceptional service both internally and externally. They will thrive in a fast-paced environment, adapt to changing priorities, and embrace new challenges with a sense of urgency and openness.

Responsibilities

• Assists the GM, AGM, and Hospitality Managers with the overall success of the business.
• Runs the day-to-day operations, setting shift goals and directives, overseeing staff call-outs, and authorizing breaks.
• Ensures the overall store appearance is exceptional by monitoring the entire store throughout the shift.
• Responsible for opening and closing the store, following Bi-Rite procedures on accurate cash handling and reconciliation.
• Assists with staff engagement, growth, and retention.
• Monitors staff performance through motivating, coaching, and performance improvement plans.
• Participates in reviewing overall staff performance with quarterly feedback conversations (QFCs).
• Responsible for maintaining organized and accurate inventory levels and completing period-end physical counts.
• Trains and coaches staff on hospitality principles.
• Collaborates with the General Manager, Assistant General Manager, Department Managers, and BRFOB Category Sales Manager to ensure product quality, merchandising, signage, training, and financial performance standards are met.

Requirements

• College degree or equivalent experience.
• 1+ year experience managing a high-volume food retail facility.
• 1+ year experience managing and developing a team.
• Strong knowledge of retail guest service and people management.
• Proven ability to deliver training and coaching effectively.
• Knowledge of food procurement and inventory management.
• Strong communication, presentation, and meeting preparation skills.
• Solid math skills for basic budgeting and inventory control.
• Proficient in MS Outlook, Word, Excel, and ability to learn new technologies.

Nice-to-haves

• Experience in a fast-paced retail environment.
• Familiarity with food safety regulations and practices.
• Previous experience in a customer service leadership role.

Benefits

• Profit sharing
• Paid training
• Commuter assistance
• Paid holidays
• Health insurance
• Dental insurance
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Opportunities for advancement