Hospitality Manager

$55,000 - $60,000/Yr

LAZ Parking - Cleveland, OH

Full-time - Mid Level

Cleveland, OH

Personal and Laundry Services

About the position

The Hospitality Manager at LAZ Parking plays a crucial role in overseeing the financial, operational, safety, and service-related success of hotel partnerships. This position is designed for individuals who are passionate about creating opportunities for employees and delivering exceptional service to clients. The Hospitality Manager will work closely with Regional Management to ensure that all aspects of hotel operations align with LAZ Parking's mission of prioritizing people while driving operational excellence. In this role, the Hospitality Manager will be responsible for managing a team that includes Assistant Hospitality Managers, Supervisors, Shift Leads, and frontline staff. This includes planning, scheduling, training, and directing their activities to ensure that the hotel meets its revenue and customer satisfaction goals. The manager will also be tasked with implementing safety initiatives and ensuring compliance with all operational protocols. The position requires active participation in daily meetings, both with the internal team and with clients, to foster communication and address any operational challenges. The Hospitality Manager will also play a key role in recruiting and onboarding new employees, ensuring that they are well-equipped to meet the high standards expected in the hospitality industry. Financial oversight is a significant aspect of this role, including managing payroll, ensuring adherence to budgetary constraints, and preparing financial reports. The Hospitality Manager will also be responsible for cultivating client relationships to enhance business retention and drive service results through effective monitoring and response to service metrics. Overall, the Hospitality Manager is expected to embody LAZ Parking's culture and values, driving both employee engagement and client satisfaction while ensuring operational excellence across all hotel partnerships.

Responsibilities

• Responsible for the financial, operational, safety, and service success at their hotel(s).
• Managing, planning, scheduling, training, and directing the activities of Assistant Hospitality Managers, Supervisors, Shift Leads and frontline staff.
• Ensure that increased revenue, controlled expenses, and customer satisfaction are maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.
• Attend daily stand up meetings and resume meetings scheduled by client either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads.
• Ensure LAZ internal stand up meetings (Pre-Shifts) are held each shift either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads.
• Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline.
• Identify high potential employees to support the organization's continued growth, both within your region and outside.
• Actively participate in the recruiting and onboarding process for prospective employees.
• Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
• Address any and all safety concerns promptly.
• Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
• Responsible for cultivating client relationships and business retention.
• Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned hotel(s).
• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
• Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting.
• Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol.
• Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance.
• Responsible for ensuring LHIST data is entered daily and accurately.
• Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses.
• Daily, weekly, monthly, and annual financial and operational reports as required.
• Preparation of budgets/monthly reviews of profit/loss for their assigned hotel(s).
• Monitor, review, and analyze the market rate structures.

Requirements

• Bachelor's Degree or equivalent work experience desired.
• 1+ years Management experience.
• Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc) is preferred.
• Valid driver's license required.
• Previous experience working in fast-paced environment with high customer expectations.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Capable of handling employee conflict, following grievance procedures, mediating and conflict resolution.
• Strong customer service skills and abilities.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Excellent teambuilding and interpersonal skills.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Benefits

• Bonus Structure
• 401k with company match
• Variety of health benefits available
• Paid Time Off