Hospitality Manager

Callaway - Brooklyn Center, MN

Full-time - Mid Level

Brooklyn Center, MN

1,001-5,000 employees

Miscellaneous Manufacturing

About the position

The Hospitality Manager at Topgolf Callaway Brands is responsible for supervising the team to ensure best-in-class service and guest satisfaction. This role involves coaching and developing team members, upholding operational procedures, and focusing on business metrics to drive performance and maximize profit. The manager will also delegate tasks and perform various operational duties as assigned by their supervisor.

Responsibilities

• Supervise the team in providing best-in-class service on a daily basis
• Coach and develop the team and drive Associate engagement
• Uphold operating procedures and service and safety standards, especially Guest Satisfaction
• Ensure all Guest areas are staffed and functioning efficiently
• Delegate tasks
• Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
• Focus on business metrics to drive performance
• Maximize profit and revenue
• Perform other operational duties as assigned by your manager

Requirements

• 5+ years of restaurant, hotel or golf course management experience
• At least 1 recent year as an Assistant General Manager or General Manager in a restaurant, hotel, or golf environment
• High school diploma or equivalent
• Excellent communication, time management and organization skills
• Ability to work on a team
• Energy and enthusiasm
• A high level of self-awareness, receptivity to change and integrity
• Ability to work in extreme weather conditions for extended periods of time
• Availability to work varied shifts, including evenings, weekends and holidays
• Ability to stand and walk for long periods of time including maneuvering up and down stairs
• Ability to obtain required licenses and certifications for your location