Hospitality Manager

$57,000 - $70,000/Yr

TopGolf - Ontario, CA

Full-time - Mid Level

Ontario, CA

Performing Arts, Spectator Sports, and Related Industries

About the position

The Hospitality Manager over Bays at Topgolf is a pivotal role responsible for ensuring exceptional guest experiences within the venue. This position requires a dynamic leader who can effectively manage a team of Bay Hosts (servers) while overseeing the daily operations of the venue. The Hospitality Manager will be tasked with maintaining high service standards, ensuring cleanliness, organization, and efficient service to enhance the overall guest experience. This role is not only about managing the team but also about fostering a positive environment that encourages innovation and continuous improvement in guest services. In this role, the Hospitality Manager will schedule, lead, and manage a team of Bay Hosts, providing them with guidance, training, and performance evaluations. The manager will also monitor and maintain appropriate inventory levels for supplies and equipment, ensuring that the venue is always prepared to meet guest needs. Collaboration with other departments is essential, as the manager will coordinate guest reservations and bay assignments to optimize the guest experience. Handling guest inquiries, concerns, and feedback is a critical aspect of this position. The Hospitality Manager must resolve issues promptly and professionally, implementing and enforcing company policies and procedures to uphold service standards. Additionally, training Bay Hosts in safety protocols and ensuring adherence to safety and health regulations is a key responsibility. The manager will continuously seek ways to improve the guest experience through innovative ideas and process enhancements, making this role both challenging and rewarding.

Responsibilities

• Schedule, lead, and manage a team of Bay Hosts, providing guidance, training, and performance evaluations.
• Oversee the day-to-day operations of the venue, ensuring cleanliness, organization, and efficient service.
• Monitor and maintain appropriate inventory levels for supplies and equipment.
• Collaborate with other departments to coordinate guest reservations and bay assignments.
• Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
• Implement and enforce company policies and procedures to uphold service standards.
• Train Bay Hosts in safety protocols and ensure adherence to safety and health regulations.
• Continuously improve the guest experience through innovative ideas and process enhancements.

Requirements

• Prior experience in a hospitality or guest service role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and adapt to changing demands.
• Attention to detail and a commitment to delivering outstanding guest service.
• Knowledge of safety regulations and protocols.
• Experience with point-of-sale (POS) systems is a plus.

Benefits

• Quarterly bonuses based on performance.