Hospitality Manager
$43,680 - $54,080/Yr
Solista Senior Living by Cogir - Milwaukie, OR
posted 5 days ago
Full-time - Mid Level
Milwaukie, OR
51-100 employees
About the position
The Hospitality Manager at Cogir Senior Living is responsible for overseeing key resident-facing areas such as reception, dining services, and housekeeping within a retirement community. This role involves managing daily operations, ensuring a welcoming environment for residents and families, and fostering positive relationships while maintaining compliance with safety regulations.
Responsibilities
- Oversee key resident-facing areas including reception, dining services, and housekeeping.
- Manage daily operations in collaboration with the Executive Director.
- Recruit and train staff to maintain service quality.
- Ensure cleanliness and compliance with safety regulations throughout the community.
- Foster positive relationships with residents, families, and staff.
- Assist in maintaining departmental policies and procedures in compliance with regulations.
- Supervise and motivate concierge, housekeeping, and dining staff.
- Oversee dining room services to ensure high levels of customer service and resident satisfaction.
- Participate in on-site sales activities, including tours for prospective residents.
- Manage front desk operations and answer phones as needed.
Requirements
- High school diploma or GED required.
- Associate or bachelor's degree in hospitality, business, or a related field preferred.
- 2-3 years of experience in retirement housing, hospitality, or healthcare management required.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Valid driver's license required.
- Strong communication skills and customer-focused mindset.
- High attention to detail and strong time management skills.
Nice-to-haves
- Experience in a leadership role within hospitality or healthcare management.
- Flexibility to work evenings and weekends as needed.
Benefits
- Paid holidays
- Dental insurance
- Employee assistance program
- Vision insurance
- 401(k) matching
- Life insurance
- Referral program
