Hospitality Manager

$70,000 - $70,000/Yr

LAZ Parking - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

Personal and Laundry Services

About the position

The Hospitality Manager at LAZ Parking is responsible for overseeing the financial, operational, safety, and service success at assigned hotel locations. This role involves managing a team, ensuring high levels of customer satisfaction, and maintaining safety standards while driving revenue and controlling expenses. The position emphasizes the importance of training, development, and relationship-building within the hospitality sector.

Responsibilities

• Responsible for the financial, operational, safety, and service success at assigned hotel(s).
• Manage, plan, schedule, train, and direct the activities of Assistant Hospitality Managers, Supervisors, Shift Leads, and frontline staff.
• Maximize revenue, control expenses, and ensure customer satisfaction by maintaining high safety and service standards.
• Attend daily stand-up meetings and ensure LAZ internal meetings are held each shift.
• Assist with the management and development of the hotel team to achieve goals and initiatives.
• Identify high-potential employees for growth opportunities within the organization.
• Participate in the recruiting and onboarding process for new employees.
• Implement safety initiatives and address safety concerns promptly.
• Drive service results by monitoring LAZ Service Shopper Reports and hotel internal service metrics.
• Cultivate client relationships and ensure business retention.
• Implement and complete projects and initiatives related to assigned hotel operations.
• Manage claims and safety training, prevention initiatives, and claims processing.
• Ensure financial success through audit compliance and payroll processing.
• Prepare budgets and conduct monthly reviews of profit/loss for assigned hotel(s).
• Monitor and analyze market rate structures.

Requirements

• Bachelor's Degree or equivalent work experience desired.
• 1+ years of management experience.
• Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc.) is preferred.
• Valid driver's license required.
• Experience in a fast-paced environment with high customer expectations.
• Proficiency in Microsoft Excel, Word, PowerPoint, and general Microsoft Office applications.
• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Strong customer service skills and abilities.
• Capable of handling employee conflict and mediating resolutions.
• Excellent team-building and interpersonal skills.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.