Hospitality Manager

Santi Company - New York, NY

Full-time - Entry Level

New York, NY

Accommodation

About the position

Join Our Team as a Maitre D' at Santi! At Santi, we are seeking a dedicated Maitre D' to be the welcoming face of our restaurant. This role is crucial in establishing a warm and inviting atmosphere for our guests, ensuring that every dining experience is exceptional. Founded by the acclaimed chef Michael White, Santi is a celebration of seasonal Italian cuisine inspired by his extensive culinary journey through Italy and the South of France. Our menu features a variety of handmade pastas, fresh meats, seafood, and seasonal vegetables, all crafted with care and precision. As a Maitre D', you will play a key role in enhancing the overall guest experience and ensuring the smooth operation of the restaurant.

Responsibilities

• Collaborate with management and the front-of-house team to enhance service operations and elevate the guest experience.
• Oversee daily restaurant operations, including managing guest flow, table assignments, and service timing to ensure efficiency and satisfaction.
• Welcome guests warmly upon arrival, making them feel valued and appreciated.
• Manage the reservation system effectively, ensuring optimal table allocation and accommodating guest preferences.
• Maintain composure and organization during peak service times, facilitating a smooth seating process.
• Communicate effectively with the floor team to manage guest seating and special requests seamlessly.
• Assist in managing the waitlist during busy periods, providing accurate wait times and enhancing the guest experience.
• Train and mentor front-of-house staff, fostering a culture of excellence and continuous improvement.
• Ensure compliance with health, safety, and sanitation standards, as well as all applicable regulations.
• Handle guest inquiries and concerns with professionalism, ensuring satisfaction and resolution.

Requirements

• Minimum of 2 years experience in a fine dining or high-volume restaurant, with a focus on guest-facing roles.
• Strong interpersonal and communication skills to create a welcoming atmosphere.
• Excellent organizational abilities and multitasking skills in a fast-paced environment.
• Professional appearance and demeanor, with the ability to remain calm under pressure.
• Flexibility to work evenings, weekends, and holidays as required.
• Willingness to obtain necessary food protection certification.

Benefits

• Competitive salary and benefits package, including health insurance and paid time off.
• A supportive team environment with opportunities for professional growth.
• Engagement in cross-company dialogue and collaboration.