Hospitality Manager

Golden Corral - Conway, AR

Full-time - Mid Level

Conway, AR

Food Services and Drinking Places

About the position

The Hospitality Manager is responsible for overseeing the front of the house operations in a restaurant, ensuring a profitable and positive dining experience for guests. This role involves managing human, physical, and financial resources, training staff, maintaining service standards, and handling guest relations to foster a welcoming environment that encourages repeat visits.

Responsibilities

• Ensure Golden Corral operating standards for service times, Bakery, facility maintenance, and equipment maintenance in the front of the house are achieved.
• Ensure Restaurant Operations Improvement Process (ROIP) standards are met in the front of the house.
• Ensure compliance with all company policies including the Code of Ethics.
• Train and coach Crew Leaders and Crew Trainers and A-Team on all changes and/or additions to front of the house operating standards as they are transmitted to the field.
• Manage guest relations including achieving 100% table visits during every meal period and handle all guest complaints in the front of the house.
• Ensure that the morale of front of the house is positive and guests have a pleasurable dining experience.
• Manage line speed to ensure Co-workers are properly trained and high dollar hours are achieved according to Golden Corral operations standards.
• Ensure all Co-workers in the front of the house are trained with the Computer Based Training program and certified through Golden Corral's Fast Pass for Success Co-worker training program.
• Schedule quarterly meetings with front of the house Co-workers.
• Ensure Co-workers are in proper uniform according to Golden Corral guidelines.
• Maintain complete, current and accurate files for all restaurant Co-workers.
• Perform required disciplinary counseling sessions for the front of the house in the presence of the General Manager.
• Recruit, train and retain talented Co-workers in Line, Server and Bakery production positions.
• Ensure that 6 steps of line service, 10 steps of service, recipes, menu matrix and production guides are followed in the Bakery.
• Work with the GM to ensure the front of the house is covered on days off.
• Manage Line 2 and other cash control procedures, including drawer pulls and ensure all security procedures are followed for the handling of cash on the front of the line.
• Conduct thorough and complete new Co-worker orientations.
• Conduct all Co-worker evaluations and submit any pay change recommendations to the General Manager in a timely manner.
• Order and maintain all uniforms and linen within the guidelines of the approved budget on a weekly and monthly basis.
• Ensure the proper implementation, communication, training and execution of the national restaurant and local store marketing programs and assist the General Manager with Community Relations activities as needed.
• Perform other functions that may be necessary to ensure guests receive a pleasurable dining experience.

Requirements

• High school diploma or GED required; hospitality degree preferred.
• Two to three years management experience in operations in a high volume restaurant with diversified menu offerings.
• Successful completion of the Golden Corral Hospitality Manager in Training program.