Hospitality Manager

$45,760 - $45,760/Yr

Chick-fil-A - South Bend, IN

Full-time - Mid Level

South Bend, IN

Food Services and Drinking Places

About the position

As a Hospitality Manager at Chick-fil-A, you will play a crucial role in delivering an exceptional experience for our guests and team members. Your primary focus will be on leading, managing, and holding your team accountable to ensure that we consistently win hearts every day through remarkable service and a caring culture. You will embody our core values of integrity, coachability, initiative, impact, and community, which are essential to our mission of providing an unwavering experience for our guests. In this position, you will be responsible for recruiting, hiring, training, and coaching team members to foster a positive work environment. You will manage the financial aspects of the restaurant, including maintaining budgets, managing inventory, and conducting end-of-month procedures. Your role will also involve auditing cash handling processes and overseeing money management to ensure financial integrity. You will be expected to maintain labor costs at 22% or lower while achieving productivity levels of $95 or higher. Additionally, you will be accountable for scheduling and ensuring that our guest experience metrics, such as speed of service and customer experience management (CEM) scores, meet or exceed the top 20% of the chain. You will thrive in this role if you value clear processes and are comfortable working alongside your team to achieve results. Your leadership will be instrumental in creating a culture of care and accountability, where team members feel supported and empowered to succeed. You will also be expected to communicate effectively with your team, delegate tasks appropriately, and provide the necessary tools for success. Regular one-on-one meetings will be held to discuss performance and provide feedback, ensuring that you and your team are aligned with the company's goals and values.

Responsibilities

• Lead, manage, and hold team members accountable to ensure exceptional guest experiences.
• Recruit, hire, train, and coach team members to foster a positive work environment.
• Manage and maintain restaurant budgets and financial procedures.
• Conduct inventory management and end-of-month procedures.
• Audit cash handling processes and oversee money management.
• Maintain labor costs at 22% or lower and achieve productivity levels of $95 or higher.
• Ensure scheduling aligns with operational needs and guest experience metrics.
• Work side by side with team members to lead by example and achieve results through collaboration.

Requirements

• High school diploma or GED required.
• Authorized to work in the United States.
• Flexible and open availability for various shifts including day, night, and holidays.
• Ability to frequently bend, twist, reach above shoulder level, crouch or stoop, kneel, and lift/move up to 40 lbs.
• Must be 18 years or older.

Nice-to-haves

• Experience in a leadership role within the hospitality or food service industry.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.

Benefits

• Paid training
• Health insurance
• Paid time off
• 401(k) matching
• Employee discount
• Referral program