Hospitality Manager

$65,000 - $70,000/Yr

LAZ Parking - Pittsburgh, PA

Full-time - Mid Level

Pittsburgh, PA

Personal and Laundry Services

About the position

The Hospitality Manager at LAZ Parking is responsible for overseeing the financial, operational, safety, and service success at assigned hotels. This role involves managing a team, ensuring high levels of customer satisfaction, and maintaining safety standards while driving revenue and controlling expenses. The position emphasizes the importance of training, human connection, and career development within the hospitality sector.

Responsibilities

• Responsible for the financial, operational, safety, and service success at assigned hotel(s).
• Manage, plan, schedule, train, and direct the activities of Assistant Hospitality Managers, Supervisors, Shift Leads, and frontline staff.
• Maximize revenue, control expenses, and ensure customer satisfaction by maintaining high safety and service standards.
• Attend daily stand-up meetings and manage client-scheduled meetings through team leads.
• Assist in the management and development of the hotel team to achieve goals and embody LAZ Parking's culture.
• Identify high-potential employees for organizational growth.
• Participate in recruiting and onboarding processes for new employees.
• Implement safety initiatives and address safety concerns promptly.
• Drive service results by monitoring LAZ Service Shopper Reports and hotel internal service metrics.
• Cultivate client relationships and ensure business retention.
• Implement projects and initiatives arising from hotel operations.
• Ensure compliance with contractual agreements between LAZ Parking and clients.
• Manage claims and safety training, including claims processing and reporting.
• Ensure financial success through audit compliance and payroll processing.
• Prepare budgets and conduct monthly profit/loss reviews for assigned hotels.

Requirements

• Bachelor's Degree or equivalent work experience desired.
• 1+ years of management experience.
• Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc.) is preferred.
• Valid driver's license required.
• Experience in a fast-paced environment with high customer expectations.
• Proficiency in Excel, Word, PowerPoint, and general Microsoft Office applications.
• Strong customer service skills and abilities.
• Ability to handle employee conflict and mediate effectively.
• Excellent team-building and interpersonal skills.
• Ability to communicate professionally with all levels of the organization.
• Demonstrates a sense of urgency and timeliness.

Nice-to-haves

• Experience in hotel partnerships or similar hospitality roles.
• Knowledge of financial management and budget preparation.

Benefits

• Competitive salary range of $65,000 - $70,000 per year.
• Opportunities for career development and training.
• Dynamic work environment with a focus on employee growth.