Hospitality Manager

$34,320 - $37,440/Yr

Chick-fil-A - Austin, TX

Full-time - Entry Level

Austin, TX

Food Services and Drinking Places

About the position

The Hospitality Manager at Chick-fil-A is responsible for assisting the management team in all aspects of shift management, ensuring that each restaurant guest has an outstanding experience. This role involves supervising assigned stations during shifts, maintaining service quality, and addressing guest issues while adhering to company policies.

Responsibilities

• Assist the management team in all aspects of shift management.
• Supervise assigned stations for an entire shift.
• Open or close the restaurant in the absence of a manager.
• Ensure Team Members follow recipes and accurately prepare all orders.
• Ensure accuracy with weights and measurements for all recipe items.
• Maintain the restaurant's established speed of service guidelines.
• Ensure cleanliness of workstations at all times.
• Ensure cashiers follow cash handling procedures.
• Execute proper security and cash handling procedures.
• Monitor overall facility cleanliness including dining room, restroom, and parking lot.
• Address guest issues and consult with management on complex issues.
• Maintain positive working relationships with employees and provide direction and feedback.
• Communicate employee performance and policy violations to management.

Requirements

• Minimum 18+ years old
• Previous customer service experience preferred
• Previous leadership experience an asset
• Hard-working and team-oriented
• Friendly and honest
• Great customer skills
• Ability to lead with a high level of professionalism
• Effective communication with other leaders

Benefits

• Flexible schedule
• Closed Sundays
• Work directly with a Chick-fil-A Operator
• Competitive pay
• Nurturing work environment
• Valuable business and people skills