Hospitality Manager

$70,000 - $90,000/Yr

LAZ Parking - Detroit, MI

Full-time - Mid Level

Detroit, MI

Personal and Laundry Services

About the position

The Hospitality Manager at LAZ Parking is responsible for overseeing the financial, operational, safety, and service success at assigned hotels. This role involves managing a team, ensuring customer satisfaction, and maintaining high safety and service standards. The Hospitality Manager plays a crucial role in cultivating client relationships and driving revenue while supporting the growth and development of employees within the organization.

Responsibilities

• Responsible for the financial, operational, safety, and service success at their hotel(s).
• Manage, plan, schedule, train, and direct the activities of Assistant Hospitality Managers, Supervisors, Shift Leads, and frontline staff.
• Maximize revenue, control expenses, and ensure customer satisfaction by maintaining high safety and service standards.
• Attend daily stand-up meetings and client meetings either personally or through team members.
• Identify high-potential employees to support organizational growth.
• Cultivate client relationships and ensure business retention.
• Implement and complete projects, programs, and initiatives related to assigned hotels.
• Prepare daily, weekly, monthly, and annual financial and operational reports as required.
• Monitor and analyze market rate structures.
• Assist in the management and development of the hotel team to achieve goals and initiatives.
• Participate in the recruiting and onboarding process for new employees.
• Ensure safety initiatives are rolled out to all employees and address safety concerns promptly.
• Drive service results by monitoring LAZ Service Shopper Reports and internal service metrics.
• Responsible for claims and safety-related training and processing.
• Ensure overall financial success and compliance with audit protocols.
• Process payroll and ensure compliance with wage and hour regulations.

Requirements

• Bachelor's Degree or equivalent work experience desired.
• 1+ years of management experience.
• Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc.) is preferred.
• Valid driver's license required.
• Experience in a fast-paced environment with high customer expectations.
• Knowledge of Excel, Word, PowerPoint, and General Microsoft Office Applications.

Nice-to-haves

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Strong customer service skills and abilities.
• Ability to mitigate and lead others to overcome challenges.
• Excellent team-building and interpersonal skills.
• Ability to communicate professionally and effectively with all levels of the organization.

Benefits

• Competitive salary range of $70K to $90K.
• Opportunities for career development and training.
• Supportive work environment focused on employee growth.