Hospitality Manager

$57,000 - $70,000/Yr

Topgolf Payroll Services - Ontario, CA

Full-time - Entry Level

Ontario, CA

Amusement, Gambling, and Recreation Industries

About the position

The Hospitality Manager at Topgolf is a pivotal role responsible for ensuring exceptional guest experiences within our venues. This position involves leading a dedicated team of Bay Hosts (servers) and overseeing the daily operations of the venue to maintain high service standards. The Hospitality Manager will play a crucial role in enhancing the overall guest experience by implementing innovative ideas and process improvements. This role requires a strong focus on cleanliness, organization, and efficient service to create a welcoming environment for all guests. In this position, the Hospitality Manager will be tasked with scheduling, leading, and managing a team of Bay Hosts, providing them with guidance, training, and performance evaluations to ensure they meet the company's service standards. The manager will also monitor and maintain appropriate inventory levels for supplies and equipment, ensuring that the venue is always prepared to meet guest needs. Collaboration with other departments is essential to coordinate guest reservations and bay assignments effectively. Handling guest inquiries, concerns, and feedback is a critical aspect of this role. The Hospitality Manager must resolve issues promptly and professionally, ensuring that every guest leaves with a positive impression. Additionally, the manager will implement and enforce company policies and procedures to uphold service standards and train Bay Hosts in safety protocols, ensuring adherence to safety and health regulations. Continuous improvement of the guest experience through innovative ideas and process enhancements is a key responsibility of the Hospitality Manager.

Responsibilities

• Schedule, lead, and manage a team of Bay Hosts, providing guidance, training, and performance evaluations.
• Oversee the day-to-day operations of the venue, ensuring cleanliness, organization, and efficient service.
• Monitor and maintain appropriate inventory levels for supplies and equipment.
• Collaborate with other departments to coordinate guest reservations and bay assignments.
• Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
• Implement and enforce company policies and procedures to uphold service standards.
• Train Bay Hosts in safety protocols and ensure adherence to safety and health regulations.
• Continuously improve the guest experience through innovative ideas and process enhancements.

Requirements

• Prior experience in a hospitality or guest service role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and adapt to changing demands.
• Attention to detail and a commitment to delivering outstanding guest service.
• Knowledge of safety regulations and protocols.
• Experience with point-of-sale (POS) systems is a plus.

Benefits

• Free Mental Health Benefits for everyone.