Hospitality Manager

Golden Corral - North Little Rock, AR

Full-time - Mid Level

North Little Rock, AR

Food Services and Drinking Places

About the position

The Hospitality Manager is responsible for overseeing the front of the house operations at Golden Corral, ensuring a profitable and positive dining experience for guests. This role involves managing human, physical, and financial resources, training staff, maintaining service standards, and handling guest relations to foster a welcoming environment that encourages repeat visits.

Responsibilities

• Ensure Golden Corral operating standards for service times, facility maintenance, and equipment maintenance are achieved.
• Meet Restaurant Operations Improvement Process (ROIP) standards in the front of the house.
• Ensure compliance with all company policies including the Code of Ethics.
• Train and coach Crew Leaders and Crew Trainers on changes to front of the house operating standards.
• Manage guest relations, achieving 100% table visits during every meal period and addressing guest complaints.
• Maintain positive morale among front of the house staff and ensure a pleasurable dining experience for guests.
• Manage line speed and ensure Co-workers are properly trained to meet operational standards.
• Ensure all Co-workers are trained and certified through Golden Corral's training programs.
• Schedule quarterly meetings with front of the house Co-workers.
• Maintain accurate files for all restaurant Co-workers and perform disciplinary counseling as needed.
• Recruit, train, and retain talented Co-workers in various positions.
• Ensure adherence to service steps, recipes, and production guides in the Bakery.
• Work with the General Manager to ensure coverage during days off.
• Manage cash control procedures and ensure security protocols are followed.
• Conduct thorough new Co-worker orientations and evaluations, submitting pay change recommendations timely.
• Order and maintain uniforms and linens within budget guidelines.
• Implement and communicate marketing programs and assist with community relations activities as needed.
• Perform other necessary functions to ensure a pleasurable dining experience for guests.

Requirements

• High school diploma or GED required; hospitality degree preferred.
• Two to three years of management experience in a high-volume restaurant with a diversified menu.
• Successful completion of the Golden Corral Hospitality Manager in Training program.

Nice-to-haves

• Experience in restaurant operations management.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.

Benefits

• Competitive salary based on experience.
• Opportunities for career advancement within the company.
• Comprehensive training programs.