Hospitality Manager

Buffalo Wild Wings - Birmingham, AL

Full-time - Entry Level

Birmingham, AL

10,001+ employees

Food Services and Drinking Places

About the position

At Buffalo Wild Wings, we pride ourselves on creating an exhilarating atmosphere that mirrors the excitement of game day. As a Sports Bar Hospitality Manager, you will be at the forefront of our operations, ensuring that our sports bars deliver an unforgettable experience for our fans. Your role will encompass overseeing the Hospitality, Take-Out, Delivery, and Server Team Members, ensuring that every aspect of service meets our high standards. You will be responsible for the day-to-day operations, ensuring that everything runs smoothly while maintaining a fun and fast-paced environment. In addition to managing the team, you will also have the opportunity to lead in-house marketing initiatives and execute our rewards program, enhancing customer engagement and loyalty. Your leadership will be crucial in training and developing your team, fostering a culture of excellence and teamwork. We are looking for someone who not only understands the business but is also passionate about creating a positive and energetic work environment. To succeed in this role, you should have a solid understanding of labor laws, health codes, safe food handling, and sanitation practices. Your educational background should include at least a high school diploma or GED, with additional certifications in food handling and alcohol dispensing being a plus. If you have a bachelor's degree and two years of management experience, that would be an added advantage. At Buffalo Wild Wings, we are committed to your growth and development, providing you with the resources and support needed to excel in your career. Join us and be part of a team that is dedicated to delivering the ultimate sports bar experience, where you will never miss a sporting event again!

Responsibilities

• Oversee the daily operations of the sports bar, ensuring smooth service and customer satisfaction.
• Manage the Hospitality, Take-Out, Delivery, and Server Team Members, providing guidance and support.
• Lead in-house marketing initiatives to enhance customer engagement and loyalty.
• Execute the rewards program to promote customer retention and satisfaction.
• Train and develop team members to foster a positive and productive work environment.
• Ensure compliance with labor laws, health codes, and safe food handling practices.

Requirements

• High school diploma or GED required; bachelor's degree preferred.
• 2 years of previous management experience preferred.
• Knowledge of labor laws, health codes, and safe food handling practices.
• Proper food handlers and alcohol dispensing certifications (if required by law).
• Strong leadership and team development skills.

Nice-to-haves

• Experience in a fast-paced restaurant or sports bar environment.
• Familiarity with computer operations and safety/security systems.

Benefits

• Monthly and quarterly bonuses based on performance.
• Comprehensive benefits program including health insurance and retirement plans.
• Opportunities for learning and development.
• Career progression support and resources.