Hospitality Manager

$43,680 - $54,080/Yr

Unclassified - Milwaukie, OR

Full-time - Mid Level

Milwaukie, OR

51-100 employees

About the position

The Hospitality Manager at Cogir Senior Living is responsible for overseeing key resident-facing areas such as reception, dining services, and housekeeping within a retirement community. This role involves managing daily operations to ensure a welcoming environment for residents and their families, while also fostering positive relationships and ensuring compliance with safety regulations.

Responsibilities

• Oversee key resident-facing areas including reception, dining services, and housekeeping.
• Manage daily operations in collaboration with the Executive Director.
• Recruit and train staff to maintain service quality in reception and dining.
• Ensure cleanliness throughout the community.
• Foster positive relationships with residents, families, and staff.
• Ensure compliance with safety regulations for a secure living and working environment.
• Assist with maintaining departmental policies, procedures, and licenses in compliance with regulations.
• Supervise, direct, and motivate concierge, housekeeping, and dining staff.
• Oversee dining room services to ensure high levels of customer service and resident satisfaction.
• Participate in on-site sales activities, including tours for prospective residents.

Requirements

• High school diploma or GED required.
• Associate or bachelor's degree in hospitality, business, or a related field preferred.
• 2-3 years of experience in retirement housing, hospitality, or healthcare management required, ideally in a leadership role.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Valid driver's license required.
• Strong time management skills and attention to detail.
• Excellent communication skills and customer-focused mindset.

Nice-to-haves

• Experience in a leadership role within the hospitality or healthcare sector.
• Flexibility to work evenings and weekends as needed.

Benefits

• Paid holidays
• Dental insurance
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance
• Referral program