Hospitality Manager

$75,000 - $75,000/Yr

LAZ Parking - Central LA, CA

Full-time - Mid Level

Central LA, CA

Personal and Laundry Services

About the position

The LAZ Hospitality silo is a unique team within LAZ Parking dedicated to growth through operational and financial excellence. The Hospitality team specializes in Hotel Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners. The Hospitality Manager supports Regional Management with complete oversight of the financial, operational, safety, and service-related success at their hotel. This role is crucial in ensuring that the hotel meets its operational goals while maintaining high standards of service and safety. The Hospitality Manager is responsible for managing, planning, scheduling, training, and directing the activities of Assistant Hospitality Managers, Supervisors, Shift Leads, and frontline staff. This includes ensuring that increased revenue, controlled expenses, and customer satisfaction are maximized by maintaining the highest level of safety and service thresholds. The manager will also attend daily stand-up meetings and ensure that LAZ internal stand-up meetings are held each shift. Additionally, the manager will assist with the management and development of the hotel team to accomplish annual and periodic goals while embodying LAZ Parking's culture. The role also involves identifying high-potential employees to support the organization's continued growth, participating in the recruiting and onboarding process, and ensuring that all safety initiatives are rolled out to new and existing employees. The Hospitality Manager is responsible for claims and safety-related training, prevention initiatives, and claims processing, as well as overall financial success, including audit compliance and payroll processing. This position requires a proactive approach to financial management, ensuring adherence to budget and revenue enhancements, and preparing financial reports as required.

Responsibilities

• Responsible for the financial, operational, safety, and service success at their hotel(s).
• Manage, plan, schedule, train, and direct the activities of Assistant Hospitality Managers, Supervisors, Shift Leads, and frontline staff.
• Ensure increased revenue, controlled expenses, and customer satisfaction by maintaining high safety and service standards.
• Attend daily stand-up meetings and ensure LAZ internal stand-up meetings are held each shift.
• Assist with the management and development of the hotel team to accomplish annual and periodic goals/initiatives.
• Identify high-potential employees to support the organization's growth.
• Participate in the recruiting and onboarding process for prospective employees.
• Ensure all safety initiatives are rolled out to new and existing employees.
• Address all safety concerns promptly.
• Responsible for claims and safety-related training, prevention initiatives, and claims processing.
• Ensure overall financial success including audit compliance and payroll processing.
• Prepare budgets and monthly reviews of profit/loss for assigned hotel(s).
• Monitor, review, and analyze market rate structures.

Requirements

• Bachelor's Degree or equivalent work experience desired.
• 2+ years Management experience.
• Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc.) is preferred.
• Valid driver's license required (minimum of 2 years).
• Previous experience working in a fast-paced environment with high customer expectations.
• Knowledge of Excel, Word, PowerPoint, and General Microsoft Office Applications.
• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Capable of handling employee conflict, following grievance procedures, mediating and conflict resolution.
• Strong customer service skills and abilities.
• Ability to mitigate and lead others to overcome challenges.
• Excellent team-building and interpersonal skills.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Smoking cessation program
• Vision insurance