Hospitality Manager

$60,000 - $60,000/Yr

Callaway - The Colony, TX

Full-time - Mid Level

The Colony, TX

1,001-5,000 employees

Miscellaneous Manufacturing

About the position

The Hospitality Manager for Golf Services at Topgolf plays a crucial role in delivering exceptional guest experiences. This position involves overseeing hospitality operations, managing the Golf Services team, and ensuring high service quality standards to enhance the overall guest experience.

Responsibilities

• Supervise and lead the golf services team, including training and scheduling.
• Manage reservations, venue operations, and guest inquiries.
• Ensure the cleanliness, maintenance, and organization of retail areas.
• Execute events, tournaments, and promotions to enhance guest experiences.
• Uphold operating procedures and service and safety standards, especially guest satisfaction.
• Resolve guest concerns promptly to maintain a high level of customer satisfaction.

Requirements

• Prior experience in golf course management or related hospitality/food and beverage/restaurant roles.
• Strong leadership and team management skills to guide and motivate staff.
• Exceptional customer service and communication abilities to create a welcoming environment.
• Proficiency in reservation software and basic computer skills.

Benefits

• 401(k) matching
• Paid time off