Hospitality Manager

About the position

As a Hospitality Manager, you will be responsible for organizing and overseeing the daily front-of-house operations at Mexico Joe's. You are responsible for helping the front-of-house team reach their full potential through coaching for success and strong leadership. We expect a high level of focus on ensuring that each and every guest receives an excellent dining experience. As a part of the management team, you will be expected to handle guest and employee complaints in a fair and diligent manner in accordance with company policy. It is expected that you will enforce adherence to restaurant regulations and quality standards. Management should actively participate in the improvement and betterment of the company team and culture.

Responsibilities

• Being a confident and innovative leader
• Building and leading a great team
• Being self-motivated
• Attending management meetings
• Conducting performance reviews
• Living our company values
• Building strong relationships with guests and developing regulars
• Creating a strong team culture
• Developing programs to create and maintain strong employee engagement
• Leading and managing all aspects of guest services, ensuring every guest has a memorable and personalized experience
• Developing and implementing strategies to enhance guest satisfaction and loyalty, including the creation of special programs and services
• Monitoring guest feedback and reviews, and using insights to drive continuous improvement in service delivery
• Building and maintaining a strong, motivated, and cohesive team by fostering a positive work environment
• Providing leadership, guidance, and support to all hospitality staff, ensuring they are well-trained and equipped to perform their duties

Requirements

• Solid understanding of hospitality procedures and best practices
• Problem-solving aptitude
• Outstanding written and verbal communication and interpersonal skills
• Strong leadership abilities
• Must be able to obtain an Oklahoma Liquor License
• Must have reliable transportation, a valid driver's license, and a clean driving history
• Ability to work well in a fast-paced and high-stress environment
• Must be available to work all management floor shifts with the ability to open and close the restaurant and work on weekends
• One year of experience working in a full-service restaurant
• Must be able to successfully pass a background check
• Catering experience a plus
• Previous management or supervisory experience is a plus but not required

Nice-to-haves

• Catering experience
• Previous management or supervisory experience

Benefits

• Participation in a company profit-sharing plan
• Discounts at various company locations
• Health & life insurance coverage options
• Monthly stipend
• Paid time off
• Rewards and recognition program
• Pay commensurate with experience
• Opportunities for continuing education