Hospitality Manager

$85,000 - $105,000/Yr

SpaceX - Redmond, WA

Full-time - Mid Level

Redmond, WA

Transportation Equipment Manufacturing

About the position

At SpaceX, we are committed to creating world-class experiences for our teams, and the Hospitality Manager plays a crucial role in achieving this goal. This position is designed for individuals who are not only familiar with basic customer service principles but also possess a solid understanding of food and beverage safety. The Hospitality Manager will be responsible for overseeing all aspects of the dining and food services experience on-site, ensuring that our employees, corporate guests, and customers have positive experiences. This role involves setting the direction for the hospitality team within our Food Services department, which includes people management, planning, internal branding, and fostering a culture of development within our teams. The Hospitality Manager will oversee customer interactions, the flow of services, events, and daily catering operations. This includes setting and enforcing standards for hospitality operations, monitoring the quality and consistency of menu offerings, and ensuring that the team maintains clean and safe workstations. Training staff on customer service, food safety, and allergen awareness is a key responsibility, as is coordinating time management for the team. The role also involves monitoring financial activities related to hospitality operations and creating and maintaining departmental training materials. The Hospitality Manager will have ownership of a direct report structure with six or more staff members, conducting regular one-on-one meetings and supporting various administrative tasks such as scheduling and sales data collection. In addition to these responsibilities, the Hospitality Manager will support the Executive Chef's responsibilities when necessary and facilitate effective communication across all levels of staff. Collaboration with the culinary team is essential to align both front and back of house management, ensuring a seamless dining experience for all guests. This position is integral to maintaining a positive overall brand for the Food Services team at SpaceX's Redmond campus, where we are leveraging our experience in building rockets and spacecraft to deploy Starlink, the world's most advanced broadband internet system.

Responsibilities

• Oversees customer interactions, flow of services, events, and daily catering
• Sets and enforces standards for hospitality operations
• Monitors quality, consistency, and menu accuracy of offerings in all service locations
• Ensures the team maintains clean and safe workstations throughout the operation
• Trains staff on customer service, food safety, and allergen and nutritional awareness
• Coordinates and enhances time management for the team
• Monitors financial activities for Hospitality operations
• Creates and maintains departmental training materials
• Ownership of direct report structure with 6 or more staff members
• Conducts regular 1:1 meetings with direct reports
• Supports scheduling, sales data collection and reporting, and various other administrative tasks
• Supports conceptualization and implementation of new services and offerings
• Direct support of the Executive Chef's responsibilities when necessary
• Facilitates effective communication throughout all levels and groups of staff
• Ensures collaboration with the culinary team to align both the front and back of the house management

Requirements

• High School diploma or equivalency certificate
• 7 years of industry experience
• 3 years of leadership experience

Nice-to-haves

• Familiarity with ordering and inventory systems in a Food Services environment
• 8 years of previous food service experience in a guest-facing service role
• 5 years of Leadership Experience
• Experience in a corporate dining environment
• Experience with high volume and/or multi-facility operations
• Experience working in large team settings
• Experience opening new operations and/or creating operational procedures from the ground up
• Strong time management skills
• Excellent communication skills both written and verbal
• Comfortable working with Microsoft Office (Word, Excel, Outlook, and PowerPoint)
• Must be able to organize work for large groups in various service formats
• MAST - Mandatory Alcohol Server Training Permit (Class 12 mixology permit)

Benefits

• Stock options
• Paid parental leave
• Employee stock purchase plan
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Parental leave
• Vision insurance
• Life insurance