Hospitality Manager

$60,000 - $65,000/Yr

Octagon - Stamford, CT

posted 2 months ago

Full-time - Mid Level
Stamford, CT
Performing Arts, Spectator Sports, and Related Industries

About the position

The Hospitality Manager at Octagon is responsible for planning and executing event and experiential marketing programs. This role is based in Stamford, CT, but offers flexibility with a hybrid work model, allowing candidates to work 2-3 days a week in the office or consider a remote-based arrangement for those on the East Coast. The position involves a dynamic and energetic team environment, focusing on providing high-touch hospitality experiences for brand clients and their guests. The role includes the development of pre-event planning documents, daily program operations, and presentation materials, as well as key responsibilities in the onsite implementation of hospitality programs. The successful candidate will work closely with a diverse group of people from various cultural backgrounds and will have the opportunity to gain hands-on experience in the hospitality industry, collaborating with high-profile partners and internal teams. In this role, you will project manage multiple hospitality programs simultaneously, utilizing superior attention to detail and client management skills. You will design, develop, and present strategic program recommendations and execution guides, while also managing client and vendor relationships. Financial management is a key aspect of the role, including budget creation, client invoicing, and expense reconciliation. Onsite, you will provide exemplary service to clients and guests, serve as the onsite host during events, and lead logistics for all aspects of the programs, including gifting, decor, lodging, transportation, and food and beverage. The position may also involve supervising staff or interns and requires weekend and holiday work as needed.

Responsibilities

  • Project manage multiple hospitality programs simultaneously, ensuring attention to detail and client satisfaction.
  • Design, develop, and present strategic program recommendations and execution guides.
  • Research and implement tactical plans, managing client and vendor relationships effectively.
  • Develop guidelines, presentations, and best practices documents for internal and client use.
  • Manage financial records, including budget creation, client invoicing, and expense reconciliation.
  • Provide exemplary service onsite for clients and guests during events.
  • Serve as the onsite host during program implementation, ensuring smooth operations.
  • Lead all aspects of online guest registration systems and databases.
  • Create personalized itineraries for various events, including sports and entertainment.
  • Handle logistics for events, including gifting, decor, lodging, transportation, and food and beverage.
  • Compile event results reporting and develop wrap-up reports for clients.

Requirements

  • 5+ years of experience in the events field, with a preference for hospitality experience.
  • Strong organizational skills and the ability to manage multiple projects simultaneously.
  • Excellent interpersonal skills, both written and oral, with a focus on client relationships.
  • Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Word.
  • Experience in budget management and financial record-keeping.

Nice-to-haves

  • A second language is a plus.
  • Experience in sports, entertainment, gaming, music, or celebrity culture.

Benefits

  • 401(k) matching
  • Commuter assistance
  • Dental insurance
  • Employee assistance program
  • Employee stock purchase plan
  • Flexible spending account
  • Health insurance
  • Unlimited PTO policy
  • Competitive medical/dental/vision insurance plans
  • Pet insurance
  • Generous family and parental leave policy (12 weeks)
  • Access to mental health resources including Headspace membership
  • Discount portal for everyday goods and services
  • Personal development programs
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