Hospitality Manager

$60,000 - $60,000/Yr

TopGolf - The Colony, TX

Full-time - Mid Level

The Colony, TX

Performing Arts, Spectator Sports, and Related Industries

About the position

The Hospitality Manager, Golf Services is responsible for ensuring exceptional guest experiences at Topgolf venues. This role involves overseeing hospitality operations, managing the Golf Services staff, and maintaining high service quality standards to enhance the overall guest experience.

Responsibilities

• Supervise and lead the golf services team, including training and scheduling.
• Manage reservations, venue operations, and guest inquiries.
• Ensure the cleanliness, maintenance, and organization of retail areas.
• Execute events, tournaments, and promotions to enhance guest experiences.
• Uphold operating procedures and service and safety standards, especially guest satisfaction.
• Resolve guest concerns promptly to maintain a high level of customer satisfaction.

Requirements

• Prior experience in golf course management or related hospitality/food and beverage/restaurant roles.
• Strong leadership and team management skills to guide and motivate staff.
• Exceptional customer service and communication abilities to create a welcoming environment.
• Proficiency in reservation software and basic computer skills.

Benefits

• Base Salary: $60,000+
• Industry-leading competitive bonus structure
• Merit plan
• Full benefits
• 401K with company match
• Paid Time Off