Hospitality Manager

$60,000 - $65,000/Yr

Circa - Stamford, CT

Full-time - Mid Level

Stamford, CT

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Hospitality Manager will be responsible for planning and executing event and experiential marketing programs. This position is based in Stamford, CT, but offers flexibility with a hybrid work model, allowing for 2-3 days a week in the office. Candidates may also be considered for a remote-based working arrangement, provided they can work East Coast hours. The role involves working with a dedicated team to create unique hospitality experiences that incorporate elements of sports, culinary arts, and entertainment, often in exciting travel destinations around the world. The ideal candidate will be passionate about hospitality and eager to collect frequent-flyer miles while managing high-profile events for brand clients and their guests. In this role, the Hospitality Manager will develop and create pre-event planning documents, manage daily program operations, and prepare presentation materials. They will play a key role in the onsite implementation of hospitality programs, ensuring a seamless and high-touch experience for clients. The position requires collaboration with internal teams, agency colleagues, preferred vendors, and clients from diverse backgrounds. The Hospitality Manager will also be responsible for project management of multiple hospitality programs, utilizing strong attention to detail and client management skills. They will design and present strategic program recommendations, manage client and vendor relationships, and oversee financial records including budget creation and client invoicing. The role demands exemplary service onsite during events, where the manager will serve as the host, ensuring all logistics are handled effectively. This includes managing gifting, decor, lodging, transportation, food and beverage, and production services. The Hospitality Manager will also lead weekly status calls, compile event results reporting, and assist with general account management and client requests. Weekend and holiday work may be required as needed, making flexibility essential for this position.

Responsibilities

• Project manage multiple hospitality programs simultaneously, using superior attention to detail and client management skills.
• Design, develop and present strategic program recommendations and program execution guides.
• Research and implement tactical plans, handling client and vendor relationships.
• Develop guidelines, sell-in presentations, and best practices documents to distribute internally and to clients.
• Manage precise financial records including budget creation, client invoicing, budget forecasting, reconciliation, and personal travel expenses.
• Provide exemplary service onsite for clients and guests at all program events.
• Serve as onsite host during implementation of programs.
• Provide internal and client updates as needed.
• May supervise staff and/or interns in the implementation of programs and events.
• Lead all aspects of online guest registration systems and databases.
• Design templates and acquire invitee information from various clients.
• Create personalized itineraries for various events (i.e., golf, football, private events, entertainment).
• Lead weekly status calls and other key meetings with both internal and external constituents.
• Handle all logistics including gifting, decor, lodging, transportation, food and beverage, production services, and celebrity appearances.
• Review and distribute event status meeting notes, execution guides, and staff implementation guides.
• Compile event results reporting and wrap-up report development.
• Assist with general account management and client requests.

Requirements

• 5 years of experience in a related events field; past hospitality experience preferred.
• Extraordinarily well-organized and efficient.
• Ability to prioritize multiple projects simultaneously.
• Excellent interpersonal skills, both written and oral.
• Experience handling a budget and proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word.
• Ability to thrive under pressure and outstanding problem-solving skills.

Nice-to-haves

• Knowledge of a second language is a plus.
• Experience in sports, entertainment, gaming, music, and/or celebrity & lifestyle culture.

Benefits

• 401(k) matching
• Commuter assistance
• Dental insurance
• Employee assistance program
• Employee stock purchase plan
• Flexible spending account
• Health insurance
• Unlimited PTO policy
• Competitive medical/dental/vision insurance plans
• Pet Insurance
• Generous Family and Parental Leave Policy (12 weeks)
• Access to savings plan (401K program) with company match
• Pretax Transportation/Commuter Benefits
• Dedicated Mental Health resources
• Discount portal for everyday goods and services
• Employee Resource Groups and inclusive diversity programming
• Personal Development programs