Hospitality Manager

TopGolf - Glendale, AZ

Full-time - Mid Level

Glendale, AZ

Performing Arts, Spectator Sports, and Related Industries

About the position

The Hospitality Manager at Topgolf is responsible for overseeing the golf services team and ensuring exceptional guest experiences through effective management of operations, reservations, and events. This role emphasizes leadership, customer service, and adherence to safety and service standards.

Responsibilities

• Supervise and lead the golf services team, including training and scheduling.
• Manage reservations, venue operations, and guest inquiries.
• Ensure the cleanliness, maintenance, and organization of retail areas.
• Execute events, tournaments, and promotions to enhance guest experiences.
• Uphold operating procedures and service and safety standards, especially guest satisfaction.
• Resolve guest concerns promptly to maintain a high level of customer satisfaction.

Requirements

• Prior experience in golf course management or related hospitality roles.
• Strong leadership and team management skills to guide and motivate staff.
• Exceptional customer service and communication abilities to create a welcoming environment.
• Proficiency in reservation software and basic computer skills.