Hospitality Manager

$54,000 - $86,400/Yr

Arch Amenities Group - Chicago, IL

Full-time - Mid Level

Chicago, IL

Amusement, Gambling, and Recreation Industries

About the position

Arch Amenities Group, the leading provider of amenities management and consulting services for commercial and residential spaces, is seeking a Brand Ambassador / Hospitality Manager for a class A commercial real estate building with meeting and event spaces. The Hospitality Manager will be responsible for managing the daily operations of the Client Lounge and Amenity Center. This role involves working closely with Property Management to effectively coordinate and plan meetings, which includes overseeing food and beverage services, room setups, and audio-visual requirements. The Hospitality Manager will also greet guests on the amenity floor and assist in executing monthly community engagement programs for the building, with support from AAG's local engagement team. The ideal candidate will possess prior hospitality experience in meetings and event management, along with exceptional customer service skills.

Responsibilities

• Work closely with Property Management Team to effectively plan and communicate the expressed needs of the customer.
• Act as the liaison between Property Management Team and Arch Amenities Group.
• Maintain a daily presence in the Lounge/Meeting space, greeting customers and assisting with all clients' needs.
• Create detailed Banquet Event Orders (BEOs) with meeting details and pricing.
• Collect all outstanding balances prior to the arrival of the customer.
• Manage and build relationships with third-party vendors to enhance customer experience.
• Collaborate with the Food & Beverage partner to ensure all catering options/menus meet client's needs and are presented to the customer per AAG's standards.
• Work closely with the customer to ensure room setups, AV needs, and special requests are executed properly.
• Maintain accurate data in sales/catering software to update the system as business dictates.
• Assist the local engagement team in scheduling community engagement activities for tenants.

Requirements

• Minimum of 5 years hospitality experience or a degree in Hospitality.
• Excellent multitasking ability and organizational skills.
• Strong problem-solving skills.
• Superior quantitative, oral and written communication skills.
• Proficient in Microsoft Office software with excellent overall computer skills.
• Proactive mindset to anticipate and support changes in the business.
• Conformity to the highest standards of personal integrity and ethical behavior.
• Exceptional customer service abilities.
• Exceptional organizational and time management skills.

Nice-to-haves

• Bachelor's degree preferred, but not necessary if the employee has related hospitality experience.

Benefits

• Competitive salary range of $54,000 - $86,400 per year.
• Pay Transparency in accordance with Fair Compensation Strategy.