Hospitality Manager

Tangled Roots Brewing Company - Vernon Hills, IL

Full-time - Mid Level

Vernon Hills, IL

About the position

The Hospitality Manager at Tangled Roots Brewing Co. is responsible for overseeing the daily operations of the upscale brewpub, ensuring that the standards and values of the company are met. This role involves managing the server and host team, providing exceptional customer service, and fostering a positive work environment that aligns with the company's culture. The Hospitality Manager will also handle administrative duties and ensure that guests receive a genuine hospitality experience.

Responsibilities

• Recruit, hire, schedule, train, and manage the server and host team members.
• Lead and mentor team members to understand and adhere to TRBC culture and values.
• Empower the team through growth opportunities within the company.
• Perform administrative duties related to the operations of the brewpub.
• Lead and direct all team members with an emphasis on ongoing training and development.
• Demonstrate positive leadership characteristics aligned with TRBC values to inspire team members.
• Oversee and maintain cleanliness of the upscale brewpub.
• Oversee private parties in the absence of the Event Manager.
• Ensure each guest is provided a genuine hospitality experience and resolve any guest conflicts in a timely manner.

Requirements

• High school diploma or GED.
• At least 1 year of experience in restaurant management.
• Strong customer service focus.
• Effective communication and time-management skills.
• Track record of process improvement and staff development.
• ServSafe Manager, Food Handler, Allergen, and Basset certifications required within 30 days of hire.

Nice-to-haves

• 2 or more years of hospitality management experience.

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance