Hospitality Manager

About the position

As Torchy's Hospitality Manager, you will be responsible for elevating the guest experience at your restaurant and ensuring the Team Members do the same. This individual is results-oriented and self-motivated, with a passion for developing others. The Hospitality Manager will act as a manager on duty, leading both the Hospitality and Back of House (BOH) teams, ensuring a smooth shift with exceptional service.

Responsibilities

• Leads Front-of-House operations, ensuring guest satisfaction
• Models best-in-class hospitality and coaches the team to deliver the same
• Evaluates guest feedback, providing recognition and addressing all guest concerns; develops solutions to improve future service
• Schedules Hospitality team to meet business needs
• Evaluates online ordering and to-go metrics and leverages opportunities to enhance pick-up experience
• Ensures efficient execution of FOH and BOH operations during each shift and leads store opening/closing procedures
• Assists Managing Partner and Kitchen Manager with overall operation of restaurant
• Leads and creates initiatives to drive sales/profit and store performance
• Communicates expectations clearly and has consistent follow-ups with team members
• Upholds and reinforces quality standards and food safety knowledge to Hospitality/BOH teams
• Drives compliance with safety, security and sanitation standards
• Coordinates Local Store Marketing
• Drives a 'DAMN GOOD' bar experience and develops the bar as a destination

Requirements

• 2+ years of restaurant management experience, leading FOH and BOH operations
• High-level understanding of training and development concepts
• Required state alcohol-server and Manager ServSafe Certification

Nice-to-haves

• Ability to lead and foster teamwork
• Oral and written communication skills
• Excellent with time management
• Experience working in a scratch kitchen environment
• Bilingual a plus

Benefits

• Pay range based on candidate experience
• Period based Bonus eligibility
• Access to all benefits including medical, dental, and vision plus 401(k)
• Paid Time Off (PTO)
• DailyPay partner -- allowing you to access your pay as soon as the next day
• Damn Good food discount card for you AND your spouse
• Casual attire and swag
• Incredible growth opportunities
• Day 1 access to exclusive discounts to shows, sporting events, hotels and much more
• Torchy's Family Foundation supports our fellow Team Members in times of need and crisis
• Bragging rights