Hospitality Manager

$60,000 - $62,400/Yr

Chelsea Piers Fitness

Full-time - Mid Level

About the position

The Hospitality Manager at Chelsea Piers Fitness plays a crucial role in ensuring the efficient operation of the fitness club while delivering exceptional customer service. This position involves leading the Hospitality Team, managing member interactions, and overseeing various operational aspects of the club. The Hospitality Manager will also be responsible for hiring, training, and maintaining high standards of service within the organization.

Responsibilities

• Provide high level customer service and hospitality to members
• Lead the Hospitality Team and ensure they operate at Chelsea Piers Fitness standards
• Maintain a positive attitude and take initiative
• Uphold high-level visibility and engagement with club members
• Act as the On-Site Merchandise Coordinator
• Own the Kids Clubhouse, including recruiting, managing, scheduling, and programming
• Manage either the opening or closing of the entire fitness club
• Monitor visitor access and maintain security awareness
• Assist with Sales, Marketing, Personal Training and Group Fitness initiatives
• Serve as a visible and active goodwill ambassador with prospective members
• Manage the Hospitality Team to ensure they deliver the highest standard of customer service
• Manage the recruitment, onboarding, and coaching process for the Hospitality Team
• Facilitate and lead Hospitality Associate cross training
• Maintain a high efficiency ranking on Medallia for Front Desk team
• Coordinate staffing schedules
• Complete bi-weekly payroll

Requirements

• Bachelor's degree preferred
• Minimum 1-3 years of professional experience
• Self-motivated with an entrepreneurial spirit
• Creative problem-solver
• Ability to flourish in a fast-paced work environment
• High-energy, personable, and passionate about fitness
• Strong communication skills, both verbal and written
• Proficiency in Microsoft Office
• Ability to adapt to change and a willingness to improve and evolve
• Must be able to lift up to 30 to 45 pounds and stand at the front desk for the duration of a shift

Benefits

• Opportunities for advancement