Hospitality Manager

TopGolf - Bryan, TX

Full-time

Bryan, TX

Performing Arts, Spectator Sports, and Related Industries

About the position

As a leader within the Topgolf venue, you will be responsible for scheduling, leading, and managing a team of Bayhosts. This role requires you to provide guidance, training, and performance evaluations to ensure that the team operates effectively and efficiently. You will oversee the day-to-day operations of the venue, ensuring that cleanliness, organization, and service efficiency are maintained at all times. Your leadership will be crucial in creating a positive environment for both guests and team members. In addition to managing the team, you will monitor and maintain appropriate inventory levels for supplies and equipment, ensuring that the venue is always prepared to meet guest needs. Collaboration with other departments will be essential as you coordinate guest reservations and bay assignments, ensuring a seamless experience for all visitors. Handling guest inquiries, concerns, and feedback will be a key part of your role, and you will be expected to resolve issues promptly and professionally to uphold the high service standards of Topgolf. You will also be responsible for implementing and enforcing company policies and procedures, ensuring that all team members adhere to safety protocols and health regulations. Continuous improvement of the guest experience will be a priority, and you will be encouraged to bring innovative ideas and process enhancements to the table. This position is ideal for someone who thrives in a fast-paced environment and is committed to delivering outstanding guest service.

Responsibilities

• Schedule, lead, and manage a team of Bayhosts, providing guidance, training, and performance evaluations.
• Oversee the day-to-day operations of the venue, ensuring cleanliness, organization, and efficient service.
• Monitor and maintain appropriate inventory levels for supplies and equipment.
• Collaborate with other departments to coordinate guest reservations and bay assignments.
• Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
• Implement and enforce company policies and procedures to uphold service standards.
• Train Bayhosts in safety protocols and ensure adherence to safety and health regulations.
• Continuously improve the guest experience through innovative ideas and process enhancements.

Requirements

• Prior experience in a hospitality or guest service role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and adapt to changing demands.
• Attention to detail and a commitment to delivering outstanding guest service.
• Knowledge of safety regulations and protocols.
• Experience with point-of-sale (POS) systems is a plus.