Chick-fil-A - Austin, TX
posted 6 months ago
At Chick-fil-A, Team Leaders play a crucial role in assisting the management team with all aspects of shift management, ensuring that every restaurant guest has an outstanding experience. This position involves supervising assigned stations throughout the entire shift and may include responsibilities such as opening or closing the restaurant in the absence of a manager, following established procedures for these tasks. Team Leaders are expected to ensure that Team Members adhere to recipes and accurately prepare all orders, maintaining the restaurant's established speed of service guidelines. They are also responsible for ensuring that workstations are kept clean and that cashiers follow proper cash handling procedures at all times. In addition to these responsibilities, Team Leaders must monitor the cleanliness of the dining room, restroom, parking lot, and overall facility. They are expected to perform various tasks as needed throughout their shift and address any guest issues that may arise, consulting with management for more complex matters. Maintaining a positive working relationship with all employees is essential, as is providing direction and feedback. Team Leaders must communicate employee performance and any policy or procedure violations to management for appropriate handling, while strictly adhering to all company policies and procedures. Working at Chick-fil-A is more than just a job; it serves as a stepping-stone to a successful future in the business world. The company offers a nurturing environment where employees can learn valuable business and people skills, making it a great place to work. With a high retention rate, Chick-fil-A team members enjoy their work and the supportive atmosphere provided by the Operators, who invest time in their employees' development.