Hospitality Manager

Unclassified - Jacksonville, FL

Full-time - Mid Level

Jacksonville, FL

10,001+ employees

About the position

Discovery Senior Living is seeking a Hospitality Manager for our community, Discovery Village at Deerwood in Jacksonville, FL. This role is pivotal in ensuring the overall management and oversight of culinary strategies, initiatives, and daily culinary activities. The Hospitality Manager will work closely with the Executive Chef and Executive Director to create experiences that enhance resident satisfaction and align with the company's mission of delivering hospitality excellence. This position involves developing, communicating, and executing hospitality training efforts, measuring guest experiences, and implementing initiatives that foster a positive team culture and enhance the dining experience for residents. The Hospitality Manager will support various community teams, including operations, culinary, human resources, and celebrations. Responsibilities include driving hospitality excellence through operational and culinary strategies, initiating customer satisfaction surveys, analyzing point of sale data, and managing the pre-meal experience with the Executive Chef and service staff. The role also requires building strong relationships with community residents, identifying improvement opportunities by staying current on food and beverage trends, and creating memorable experiences for residents and their guests. In addition, the Hospitality Manager will be responsible for supervising all culinary front-of-house staff, including scheduling, performance reviews, and corrective actions. This position involves interviewing, hiring, and training staff for culinary and front-of-house positions, managing the front-of-house labor budget, and assisting in planning and executing special events. The Hospitality Manager will work closely with community leadership to achieve maximum results in customer satisfaction and health survey levels, ensuring that both front-of-house and back-of-house staff collaborate effectively to exceed residents' expectations.

Responsibilities

• Supports the operational and culinary teams with strategies to drive hospitality excellence.
• Initiates customer satisfaction surveys and focus groups to gauge the community's hospitality in the dining venues.
• Analyzes point of sale data and develops action plans based on facts to improve quality of service.
• Manages the pre-meal experience with Executive Chef and service staff.
• Works with Executive Director and Executive Chef to provide regular hospitality training to front of the house team members.
• Builds and maintains strong relationships with community residents.
• Identifies improvement opportunities by staying current on food and beverage trends.
• Provides memorable experiences for residents and their guests.
• Creates an atmosphere where residents feel a sense of belonging and friendship.
• Responsibly manages and supervises all culinary front of the house staff including scheduling, assignment, direction, performance review, and corrective action.
• Interviews, hires and trains staff for culinary and front of the house positions.
• Assists with interviews for back of the house positions as well.
• Responsible for front of the house labor budget and inventory.
• Assists in planning, preparation, and execution of special events, banquets, and theme meals.
• Establishes beverage program and seasonal specials.
• Purchases alcoholic and non-alcoholic beverages.
• Maintains a positive working relationship with staff, residents, and culinary team.
• Works in conjunction with community leadership regarding attendance and staffing to achieve maximum results.
• Works with the Executive Director, Executive Chef and community Department Heads to obtain and maintain department customer satisfaction and department of health survey levels at or above designated scores.
• Ensures that the front of house and back of house staff work closely together to deliver a food product that exceeds the residents' and/or guest's expectations.
• Works with BOH & FOH staff to ensure that they have a clear understanding of how to provide outstanding customer service.
• Works closely with Marketing and Activities personnel to ensure all resident special needs are met as well as to coordinate planning of unique events.
• Meets regularly with residents and family members to confirm that high satisfaction levels are being delivered.
• Advises community leadership of any concerns regarding residents.
• Assists Kitchen and Restaurant staff with back and front of the house operations as needed.

Requirements

• High school diploma or equivalent.
• Three (3) years previous experience in fine dining.
• Two (2) years supervisory and management experience including hiring staff, coaching, performance management, daily operations supervision, discipline and counseling.
• State/Federal Food Handling and Sanitation certificate.

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching