Hospitality Manager

$41,600 - $45,760/Yr

Solista Senior Living by Cogir - Newberg, OR

Full-time - Mid Level

Newberg, OR

51-100 employees

About the position

The Hospitality Manager at Cogir Senior Living is responsible for overseeing key resident-facing areas such as reception, dining services, and housekeeping within a retirement community. This role involves managing daily operations to ensure a welcoming environment for residents and their families, while also fostering positive relationships and ensuring compliance with safety regulations. The position emphasizes leadership, staff training, and maintaining high service quality.

Responsibilities

• Oversee key resident-facing areas including reception, dining services, and housekeeping.
• Manage daily operations in collaboration with the Executive Director.
• Recruit and train staff to maintain service quality.
• Ensure cleanliness and compliance with safety regulations throughout the community.
• Foster positive relationships with residents, families, and staff.
• Assist in maintaining departmental policies and procedures in compliance with regulations.
• Supervise and motivate concierge, housekeeping, and dining staff.
• Oversee dining room services to ensure high levels of customer service and resident satisfaction.
• Participate in on-site sales activities, including tours for prospective residents and special events.
• Manage front desk operations and answer phones as needed.

Requirements

• High school diploma or GED required.
• 2-3 years of experience in retirement housing, hospitality, or healthcare management required.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Valid driver's license required.
• Strong communication skills and customer-focused mindset.
• High attention to detail and strong time management skills.

Nice-to-haves

• Associate or bachelor's degree in hospitality, business, or a related field preferred.
• Experience in a leadership role in hospitality or healthcare management.

Benefits

• Paid holidays
• Dental insurance
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance
• Referral program