Hospitality Manager

Laz Parking Midwest - Lakewood, OH

Full-time - Mid Level

Lakewood, OH

501-1,000 employees

About the position

The Hospitality Manager at LAZ Parking is responsible for overseeing the financial, operational, safety, and service success at assigned hotel locations. This role involves managing a team, ensuring high levels of customer satisfaction, and maintaining safety standards while driving revenue and controlling expenses. The position emphasizes the importance of people management, client relationships, and operational excellence within the hospitality sector of LAZ Parking.

Responsibilities

• Responsible for the financial, operational, safety, and service success at their hotel(s).
• Manage, plan, schedule, train, and direct the activities of Assistant Hospitality Managers, Supervisors, Shift Leads, and frontline staff.
• Maximize revenue, control expenses, and ensure customer satisfaction by maintaining high safety and service standards.
• Attend daily stand-up meetings and manage client meetings through team leads.
• Assist in the management and development of the hotel team to achieve goals and embody LAZ Parking's culture.
• Identify high-potential employees for growth opportunities within the organization.
• Participate in the recruiting and onboarding process for new employees.
• Implement safety initiatives and address safety concerns promptly.
• Drive service results by monitoring LAZ Service Shopper Reports and hotel service metrics.
• Cultivate client relationships and ensure business retention.
• Implement projects and initiatives related to hotel operations.
• Manage claims and safety training, including claims processing and reporting.
• Ensure financial success through audit compliance and payroll processing.

Requirements

• Proven experience in hospitality management or a related field.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze financial data and drive operational success.
• Experience in client relationship management.

Nice-to-haves

• Experience with hotel partnerships or in a similar role within the hospitality industry.
• Knowledge of safety and training protocols in hospitality.
• Familiarity with payroll processing and compliance.

Benefits

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Paid time off and holidays.
• Opportunities for professional development and career advancement.