Hospitality Manager

$70,000 - $80,000/Yr

Compass Group - Newark, NJ

Full-time - Mid Level

Newark, NJ

Merchant Wholesalers, Nondurable Goods

About the position

The Hospitality Manager at ESFM is responsible for maintaining the highest level of professional appearance in all office and public areas of the facility. This role involves leading a team, ensuring outstanding customer service, managing budgets, and overseeing various operational tasks to enhance the workplace experience for clients and employees.

Responsibilities

• Lead by example, delegate, and build strong relationships with clients and direct reports
• Respond to requests promptly and extend outstanding customer service to all internal/external customers and clients
• Maintain records of metrics of office services activities
• Serve as client's main point of contact, host regular client meetings, and review metrics data related to essential job functions
• Produce client invoicing and maintain records related to supplemental billing in a timely and accurate manner
• Manage budget and forecasting of all business units
• Manage employee payroll
• Delegate responsibilities to direct reports accordingly
• Create client Quarterly Business Reviews
• Prove flexible when faced with deadlines and challenges
• Oversee the physical appearance of all serviceable areas of the site including conference rooms, pantries, kitchens, lobbies, copy centers, office services, supplies, etc.
• Manage inventory of office and pantry supplies and coordinate ordering
• Conference room management - tidiness, booking, etc.
• Lunch/meal and catering coordination Assist with vendor lunches as needed
• Coordinate events and catering with events team
• Cross department support for IT and HR as needed IT equipment inventory
• New Hire Orientation and tours
• Ensure office info (wiki, internet, email, and slack lists) are updated and accurate
• Maintain documented procedures for all ESFM processes and responsibilities
• Participate in ESFM/Compass Group initiatives as assigned by senior leadership
• Participate in weekly, monthly, and quarterly meetings
• Establish work standards and work flow
• Execute additional responsibilities as needed based on client and supervisor requests

Requirements

• Experience in facilities management or hospitality management
• Strong leadership and team management skills
• Excellent customer service and communication skills
• Ability to manage budgets and financial responsibilities
• Organizational skills and attention to detail
• Proficiency in office software and tools

Nice-to-haves

• Experience with vendor management
• Knowledge of health and safety regulations
• Familiarity with event planning and coordination

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)