Hospitality Manager

Holiday by Atria - Colonial Village - Longview, TX

Full-time - Entry Level

Longview, TX

About the position

The Hospitality Manager at Atria Senior Living is responsible for overseeing the daily operations of the community, ensuring high-quality service and satisfaction for residents. This role involves managing dining and housekeeping teams, maintaining a welcoming environment, and ensuring compliance with company standards. The position emphasizes the importance of hospitality services and aims to create memorable experiences for residents while promoting a supportive work environment for staff.

Responsibilities

• Ensure a well-maintained community with excellent service to residents.
• Direct the dining room and housekeeping teams to create unique mealtime experiences.
• Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
• Provide timely feedback and consistent performance management to team members.
• Establish and manage labor and supplies budget and expenses.
• Manage schedules according to resident census and budgets, controlling overtime within prescribed standards.
• Provide high levels of customer service and create a restaurant-style dining atmosphere.
• Work closely with the Executive Chef and General Manager/Executive Director to ensure resident satisfaction with food and services.
• Review daily menu with residents and staff, coordinating room service delivery where applicable.
• Provide quality and compliance leadership, supporting building inspections and quality checks.
• Train team on company standards regarding cleanliness, sanitation, and service.
• Visually confirm that all tables are set according to company standards.
• Solve issues proactively before they escalate into complaints.
• Assist the General Manager/Executive Director with all aspects of community operations.
• Act as 'Manager on Duty' when the General Manager/Executive Director is not on site.

Requirements

• High School Diploma or General Education Degree (GED) required.
• Two (2) years of prior work experience in 'front of house' supervision and leadership.
• Experience in managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
• Ability to work in a team setting and provide strong customer service.
• Basic computer skills in Microsoft Word, Excel, and Outlook.
• Ability to carry a serving tray with at least 4 meals and/or beverages.
• Ability to clean apartments and dining room as needed.
• Valid driver's license and compliance with the Company's Motor Vehicle Policy.

Nice-to-haves

• Two (2) year Associates Degree preferred.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid holidays
• Paid time off
• Tuition reimbursement (U.S Based Communities)