Hospitality Manager

$41,600 - $72,800/Yr

Carr Winery - Santa Barbara, CA

Full-time - Mid Level

Santa Barbara, CA

Beverage and Tobacco Product Manufacturing

About the position

The Hospitality Manager at Carr Winery is responsible for overseeing the daily operations of the tasting room and ensuring an exceptional guest experience. This role involves managing staff, coordinating events, and maintaining the quality and presentation of the tasting room. The ideal candidate will have a passion for wine and a strong background in hospitality, with a focus on customer service and sales.

Responsibilities

• Create and manage staff schedule
• Train new employees and educate staff
• Organize and lead tasting room staff meetings
• Give direction to staff and delegate responsibility as needed
• Ensure tasting room product and tasting room are well represented at all times including signage, staff and cleanliness
• Work with Tasting Room staff to manage the guest experience ensuring a successful Tasting Room workflow and operation
• Work a flexible schedule to meet the needs of the business, including evening and weekend shifts
• Resolve guest concerns/complaints using good judgment and professionalism and courtesy
• Communicate problems or issues with staff members or tasting room facility to owners
• Answer and manage winery emails
• Manage inventory
• Assist with shipping logistics
• Create and manage tasting lists and price sheets
• Assist in planning and coordination of tasting room events and large group visits
• Represent winery at outside functions as needed

Requirements

• Minimum of 2 years winery or restaurant/hospitality experience
• Wine savvy with a passion for fine wine, sales, and all other aspects of the wine industry
• Excellent hospitality, sales, and organizational skills
• Experience in wine sales (2 years minimum preferred)
• Strong proficiency using Mac Computers including MS Word and Excel, Adobe Illustrator, Photoshop, and POS System
• Professional, creative, friendly, fun, and outgoing
• Good written and oral communication skills with strong attention to detail
• Highly customer service oriented
• Demonstrated capability to interface and maintain effective relationships with all levels of employees in a team-oriented environment
• Must be available and willing to work evenings and weekends, able to lift and move 50 lbs. and stand on one's feet for extended periods of time

Benefits

• Paid training
• Health insurance
• Dental insurance
• Employee discount
• Flexible schedule