Hospitality Manager

Holiday by Atria - Village at the Falls - Menomonee Falls, WI

Full-time - Mid Level

Menomonee Falls, WI

About the position

The Hospitality Manager at Atria - Village at the Falls is responsible for overseeing the hospitality services within the community, ensuring a well-maintained environment and excellent service for residents. This role involves managing dining and housekeeping teams, providing training and support, and maintaining high standards of customer service and compliance. The position emphasizes creating a memorable dining experience and ensuring resident satisfaction with all services provided.

Responsibilities

• Direct the dining room and housekeeping teams to ensure excellent service to residents.
• Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
• Provide timely feedback to team and manage performance consistently.
• Establish and manage labor and supplies budget and expenses.
• Manage schedules according to resident census and budgets, controlling overtime within prescribed standards.
• Create a restaurant-style dining atmosphere and provide high levels of customer service.
• Work closely with the Executive Chef and General Manager/Executive Director to ensure resident satisfaction with food and services.
• Review daily menu with residents and staff, coordinating room service delivery where applicable.
• Support building inspections and quality checks of housekeeping, kitchen, and dining room services.
• Train team on company standards regarding cleanliness, sanitation, and service satisfaction.
• Act as 'Manager on Duty' when the General Manager/Executive Director is not on site.

Requirements

• High School Diploma or GED required.
• Two (2) years of prior work experience in front of house supervision and leadership.
• Experience in managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
• Basic computer skills in Microsoft Word, Excel, and Outlook.
• Valid driver's license and ability to meet the company's Motor Vehicle Policy standards.

Nice-to-haves

• Two (2) year Associate's Degree preferred.
• Experience in hospitality management.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance